Inside company policy, deposit is not refundable. To void a deposit, there should have a deposit transaction and receipt transaction first. To find the deposit receipt, follow the guide steps below:

From the sales screen,

1. Click Function button > Click Retrieve button.
2. The deposit transaction is saved inside Retrieve area since it is not full payment.
3. Select the deposit receipt > click Forfeit Deposit button. Write Remark and it is successfully be voided. *again, the deposit is not refundable.